FAQ ABOUT THE CLAIMS PROCESS FOR TRAVEL GUARD GOLD TRIP CANCELLATION

CLAIMS PROCESS FOR TRAVEL GUARD GOLD TRIP CANCELLATION - FREQUENTLY ASKED QUESTIONS

Q. What is Travel Guard's Mailing Address?

Travel Guard
PO Box 47
Stevens Point, WI 54481

Q. Did you receive my fax?
A. Medical records may be requested when the information we received from the doctor is incomplete.

Medical records may be requested to confirm the plan covers the medical condition causing the claim.

Medical records are required on plans where pre-existing medical conditions are not covered.

FAQ for Travel Guard Gold Trip Protection Claims Process

Q. What should I send in if all I received is an e-ticket for air travel?
A. Submit the e-ticket passenger receipt.

Submit the ticket confirmation received for air travel booked online.

Q. May I submit my claim information by fax?
A. Yes, if the requested documentation is not requesting any original tickets or receipts.

If the requested documentation includes originals please mail the information to Travel Guard by certified mail to our street address.

The receipt of faxes cannot be confirmed by telephone. The analyst will contact you if they require additional documentation.

Q. How do I get my insurance premium refunded?
A. You must submit an insurance premium request in writing to:

Travel Guard
Attn: Refund Department
PO Box 47
Stevens Point, WI 54481

Insurance Policy Information: INTERNATIONAL HEALTH INSURANCE